Shipping Coverage: Free shipping within UAE on orders over AED 10,000 AED
Standard Delivery: 3-5 business days to Dubai, Abu Dhabi, Sharjah, Ajman
Extended Delivery: 5-7 business days to remote areas (Fujairah, Ras Al Khaimah, etc.)
Express Delivery: Available for additional fee (1-2 business days)
Delivery Method: Curbside delivery included; white glove delivery available upon request
Packaging: Securely packaged in protective materials
Tracking: Tracking number provided via email once order ships
Delivery Coordination: Delivery team will contact you 24 hours before delivery to schedule
Large Item Note: This is a furniture set and will be delivered in multiple boxes
Assembly Service: Professional assembly service available for additional fee

Return Policy

We want you to be completely satisfied with your purchase. If It doesn't meet your expectations, we offer the following return options:

Return Window: 14 days from delivery date

Conditions for Returns:

• Product must be unused and in original condition
• All original packaging, accessories, and documentation must be included
• Product must not show signs of use, damage, or modification
• Return must be initiated within 14 days of delivery

Non-Returnable Conditions:

• Damaged due to misuse or improper handling
• Missing accessories or original packaging
• Software has been modified or tampered with
• Product shows signs of water damage beyond IPX3 rating

How to Initiate a Return

1. Contact our customer service team within 14 days of delivery
2. Provide your order number and reason for return
3. Await return authorization and shipping instructions
4. Pack the product securely in original packaging
5. Ship the product to our designated return address

Refund Process

• Refunds are processed within 7-10 business days after we receive and inspect the returned product
• Refund will be issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error or a defective product

Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us immediately upon delivery
• Provide photos of the damage or defect
• We will arrange for replacement or full refund, including return shipping costs