Refund policy
Return & Refund Policy
Last updated: February 6, 2026
At The Outdoor Furniture Market, we aim to make your shopping experience as smooth and reliable as possible. As a curated marketplace, we work with trusted sellers to bring you quality outdoor furniture, while ensuring clear and fair return processes.
This policy explains how returns, exchanges, and refunds are handled when you purchase through our platform.
1. General Policy
Each product on our platform is offered by an independent seller.
- Return eligibility may vary depending on the product and seller.
- Specific return conditions are clearly mentioned on each product page.
- By placing an order, you agree to the return terms displayed at checkout.
We encourage you to review product details carefully to ensure the item fits your space and expectations.
2. Return Eligibility
Unless otherwise stated, you may request a return within 48 hours of delivery, provided that:
- The item is unused and in its original condition and packaging
- The product is not customized or made-to-order
- The product has not been installed or assembled
Once installation or assembly is completed, the item is considered accepted, as services have already been carried out.
3. Change of Mind
We understand that preferences can change.
Returns due to change of mind are subject to the seller’s policy and may not always be possible. For this reason, we recommend reviewing product dimensions, materials, and specifications before completing your purchase.
4. Non-Returnable Items
Some items are not eligible for return, including:
- Customized or made-to-order products
- Installed or assembled items
- Clearance or final sale items
- Products marked as non-returnable on the product page
- Items that show signs of use or damage after delivery
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or not as expected, we’re here to help.
- Please notify us within 24 hours of delivery
- Share your order number along with clear photos or videos
Once verified, we will work with the seller to arrange a replacement or full refund where applicable, without unnecessary delays.
6. How to Request a Return
To initiate a return or refund:
- Contact our support team with your order number and reason
- Our team will guide you through the next steps based on the seller’s policy
Please note that returns must be approved before sending items back.
7. Return Conditions
To ensure a smooth process, returned items should:
- Be in original condition
- Include all packaging and accessories
Items that do not meet these conditions may not be eligible for a full refund.
8. Refund Scope
Refunds are issued in line with UAE regulations and marketplace standards:
- Refunds apply to the product value only
- Certain costs are non-refundable once incurred, including:
- Delivery and handling
- Installation or dismantling services
- Payment processing fees
9. Refund Processing
Bank Transfer Payments
- Standard furniture: AED 300 – 500 may be deducted for delivery/handling
- Large items: AED 1,500 – 2,000 may apply for delivery and installation services
- Refunds are processed within 3–5 business days after approval
Card Payments
- Delivery charges may be deducted
- A 5% payment processing fee may apply
- Refunds are issued to the original payment method
- Processing time depends on your bank
10. Exchanges
Exchange options vary by product and seller.
If you’d like to exchange an item, our support team will help explore the available options.
11. Return Shipping
Return pickup or shipping costs may apply unless the return is due to a verified issue.
Any applicable costs will always be communicated clearly before proceeding.
12. Support & Assistance
If you have any questions or need assistance at any stage, our team is here to help.
Email: info@theoutdoorfurnituremarket.com
We aim to respond promptly and resolve issues in a fair and transparent manner.
13. Governing Law
This policy is governed by the laws of the United Arab Emirates.
