Shipping policy
Shipping Policy
Last updated: February 6, 2026
The Outdoor Furniture Market is an online marketplace offering outdoor furniture from multiple independent sellers. This Shipping Policy explains how shipping, delivery, and related matters are handled when you place an order through our platform.
Order Processing
Once your order is placed and confirmed, it is sent to the seller for processing and fulfillment.
Processing times vary depending on the product, seller, and order type. Estimated processing and delivery timelines, where available, are shown on the product page or during checkout.
Orders cannot always be modified or cancelled once processing has begun.
Shipping Destinations
We currently ship to selected locations. Available shipping destinations and delivery options will be displayed during checkout.
Some products may only be available for delivery within certain regions due to size, weight, or seller restrictions.
Delivery Timeframes
Delivery times are estimates only and are not guaranteed.
Estimated delivery timelines may vary based on:
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Product type and availability
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Seller location and fulfillment method
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Delivery address and accessibility
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Carrier schedules and external factors
Delays may occur due to customs clearance, weather conditions, holidays, or circumstances beyond our control.
Shipping Fees
Shipping costs are calculated at checkout and may vary depending on:
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Product size and weight
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Delivery location
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Seller shipping policies
Any applicable shipping or delivery fees will be clearly displayed before you complete your purchase.
Delivery and Access Requirements
It is your responsibility to ensure that the delivery location is accessible and suitable for receiving large or bulky items.
This includes providing:
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Accurate delivery address and contact details
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Access to the delivery location (elevators, entry permissions, etc.)
Additional charges may apply if delivery attempts fail due to incorrect information or lack of access.
Risk of Loss
Risk of loss transfers to you upon delivery of the order to the specified delivery address or upon handover to the shipping carrier, as applicable.
You are encouraged to inspect your order upon delivery.
Damaged or Missing Items
If your order arrives damaged, incomplete, or incorrect, please contact customer support as soon as possible.
To help us assist you, please provide:
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Your order number
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A description of the issue
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Clear photos of the item and packaging, where applicable
Claims may be subject to review in accordance with seller policies.
Installation and Assembly
Unless explicitly stated on the product page, installation and assembly services are not included with delivery.
Any additional services offered by sellers will be described on the product page or during checkout.
International Shipping and Customs
For international deliveries, customs duties, taxes, or import fees may apply and are the responsibility of the customer unless stated otherwise.
Delivery timelines for international orders may be affected by customs clearance processes.
Failed or Returned Deliveries
If an order is returned due to:
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Incorrect delivery information
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Unsuccessful delivery attempts
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Refusal of delivery
Additional shipping or handling charges may apply before re-delivery or refund.
Contact Us
If you have questions about shipping or delivery, please contact us:
