Quick Setup Guide

1. Unboxing: Carefully remove the Mars 3 Outdoor Projector from its packaging. Ensure all accessories are included: power adapter, remote control, user manual, and cables.
2. Initial Charge: Fully charge the projector before first use (approximately 3-4 hours).
3. Positioning: Place the projector on a stable, flat surface or use a compatible tripod mount. Position 1.2 to 4 meters from your projection surface for optimal image size.
4. Power On: Press the power button. The projector will boot up in approximately 30 seconds.
5. Auto Setup: The Mars 3 will automatically focus, adjust keystone, and fit the screen within 3 seconds.
6. Google TV Setup: Follow on-screen prompts to connect to Wi-Fi and sign in to your Google account.
7. Ready to Use: Select your streaming app or connect external devices via HDMI.

No Professional Installation Required

The Mars 3 is designed for plug-and-play operation. All setup can be completed by the user without technical expertise or professional installation services.

UAE Delivery

Delivery Timeframe: 6–10 business days from order confirmation

Coverage: We deliver to all Emirates:

• Dubai
• Abu Dhabi
• Sharjah
• Ajman
• Ras Al Khaimah
• Fujairah
• Umm Al Quwain

Shipping Process

1. Order Confirmation: You will receive an email confirmation within 24 hours of placing your order
2. Processing: Orders are processed and prepared for shipment within 1-2 business days
3. Dispatch: Once dispatched, you will receive tracking information via email and SMS
4. Delivery: Our courier partner will contact you to schedule delivery
5. Signature Required: A signature is required upon delivery for this high-value item

Packaging

The Mars 3 Outdoor Projector is securely packaged to ensure safe transport:

• Original manufacturer packaging
• Additional protective cushioning
• Sealed and tamper-evident packaging
• Package dimensions: 327 × 226 × 313 mm
• Package weight: Approximately 6 kg

Shipping Costs

• Free Shipping on orders over AED 500
• Standard shipping fee applies for orders under AED 500
• Shipping cost will be calculated at checkout based on delivery location

Tracking Your Order

• Track your shipment using the tracking number provided in your dispatch confirmation email
• Real-time updates available through our courier partner's tracking system
• Customer service available for delivery inquiries

Delivery Notes

• Please ensure someone is available to receive the delivery during business hours (9 AM - 6 PM)
• If delivery is unsuccessful, the courier will attempt redelivery or hold the package at the nearest facility for pickup
• Remote areas may require additional 1-2 days for delivery

Return Policy

We want you to be completely satisfied with your purchase. If It doesn't meet your expectations, we offer the following return options:

Return Window: 14 days from delivery date

Conditions for Returns:

• Product must be unused and in original condition
• All original packaging, accessories, and documentation must be included
• Product must not show signs of use, damage, or modification
• Return must be initiated within 14 days of delivery

Non-Returnable Conditions:

• Damaged due to misuse or improper handling
• Missing accessories or original packaging
• Software has been modified or tampered with
• Product shows signs of water damage beyond IPX3 rating

How to Initiate a Return

1. Contact our customer service team within 14 days of delivery
2. Provide your order number and reason for return
3. Await return authorization and shipping instructions
4. Pack the product securely in original packaging
5. Ship the product to our designated return address

Refund Process

• Refunds are processed within 7-10 business days after we receive and inspect the returned product
• Refund will be issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error or a defective product

Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us immediately upon delivery
• Provide photos of the damage or defect
• We will arrange for replacement or full refund, including return shipping costs

Warranty

The Outdoor Projector comes with a manufacturer's warranty. Please refer to the included warranty card for complete terms and coverage details.